Enhance CX
Added Value of IT Infrastructure Services
Smart Link provides award-winning contact centers that use advanced AI and data analytics to enhance customer engagement, improve efficiency, and deliver faster responses across businesses.
- Enhancing customer engagement.
- Accelerated response times and minimized delay durations
- Enhancing operational efficiency and reducing costs.
BPO Service
What BPO services do we provide?
Outsourcing Human Resources Operations
- Data center and server room design.
- LAN/WAN setup.
- Virtualization setup.
Cloud Solutions
- Cloud environment setup and management.
- Migrating systems to Azure/AWS.
- Integrating cloud and on-premises backup.
Performance Monitoring and Management
- Detecting issues early.
- Preparing performance reports.
- Managing and stabilizing databases.
Compliance with the National Cybersecurity Authority standards
- NCA compliance.
- Firewalls & security.
- Disaster recovery & backups.
Technical Support and Service Management
- Technical support center.
- Incident management.
- SLA compliance.
How We Work
Our steps at Smart Link for outsourcing your business, step by step
Modern contact centers boost sales, team performance, productivity, and customer loyalty through exceptional service experiences.
1
Assessment and Analysis
- Assess IT infrastructure.
- dentify gaps and risks and define improvements.
- Evaluate security & performance.
2
Identifying Outsourceable Tasks
- Assess IT infrastructure.
- dentify gaps and risks and define improvements.
- Evaluate security & performance.
3
Identifying Outsourceable Tasks
- Assess IT infrastructure.
- dentify gaps and risks and define improvements.
- Evaluate security & performance.
4
Identifying Outsourceable Tasks
- Assess IT infrastructure.
- dentify gaps and risks and define improvements.
- Evaluate security & performance.
FAQ
Frequently Asked Questions
On-premises infrastructure relies on servers and
equipment located within the company’s premises. In
contrast, cloud infrastructure depends on cloud service
providers such as AWS and Azure, offering greater
flexibility and potentially lower operational costs.
Not necessarily. The scope of change is determined based
on the initial assessment.
Through clear performance indicators defined before
implementation and monitored after execution.